Full-Time Director, People Operations

You’re a champion of company culture and operational efficiency. You are an empathetic servant leader with ground-floor experience in finding, recruiting, hiring, and engaging talent, and driving operational growth in a digitally native enterprise. You work with a global team that creates smart, creative, and impactful digital experiences that solve complex challenges.

Modus is a digital consulting firm headquartered in New York City with offices throughout the United States, Latin America, Europe, and the Asia Pacific region. A fully remote global team creating clever, creative, and impactful digital experiences—designed for thoughtful humans, by thoughtful humans. We’re an interdisciplinary group of professionals who question everything in the name of delivering solutions that transform businesses from something customers need to something that delights them.

Responsibilities:

1. Lead recruiting, onboarding, performance, and engagement programs.
2. Manage onboarding and offboarding of employees.
3. Supervise bi-weekly payrolls.
4. Collaborate and build trust with team members at all levels.
5. Champion and curate the Modus company culture and drive DE&I throughout the applicant and employee experience.
6. Leverage metrics for continuous improvement and performance management of all POPs-led programs.
7. Define and manage business workflows for continuous review and improvement/automation.
8. Optimize and scale recruiting efforts (sourcing, applicant nurturing, interviewing, team structure).
9. Enhance and personalize the remote employee onboarding journey.
10. Improve systems for performance and goal management.
11. Nurture healthy feedback communication patterns at all levels.
12. Provide ongoing training and support for managers.
13. Coach and advise leaders/managers on strategic/complex employee issues. Provide proactive solutions and alternatives that are pragmatic and reflect company values.
14. Lead the POPs team, directly managing US-based members, and collaborate with POPs Managers in the Philippines and LatAm.
15. Own and scrupulously manage benefits programs and employee files.
16. Collaborate with PEO and legal partners as needed.
17. Guide management and employee actions by researching, developing, communicating/educating, and maintaining People policies, procedures, methods, and guidelines.
18. Work collaboratively cross-functionally within Modus as required.
19. Other duties as needed.

Qualifications:

• 7+ years of relevant experience in People Operations/HR, with a preference for a professional services background.
• Proven track record of successfully scaling teams, developing culture, maintaining low attrition, and high engagement in a fast-paced environment.
• Broad technical HR knowledge (employment law, benefits programs, payroll, leading practices across the talent lifecycle, applicant and employee experience, employee engagement, and organizational change).
• Experience utilizing and managing PEO and retirement service providers.
• Knowledge of hiring for growth, including models leveraging contractors and outsourcing companies.
• Interest in developing DE&I initiatives and challenging organizations to create a best-possible environment for employee development, inclusion, happiness, and career success.
• Confidentiality and good judgment in complex/sensitive situations, establishing trusted relationships.
• Practical experience performing tactical People duties while driving big-picture initiatives.
• Motivation to positively impact a growing company.
• High social and emotional intelligence; enjoyment of mentoring team members and cultivating strong relationships with all people types.
• Exceptional communication and interpersonal skills.
• Outstanding emotional intelligence, intuition, and problem-solving skills.
• Passion for operational efficiency and process optimization.
• Ability to handle ambiguity and open-ended problems.

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