Full-Time Director, Unemployment Enablement

• Leading and managing the Unemployment Provisioning teams.
• Maintaining improvements of the unemployment claims processing system.
• Leading and managing the team who facilitates power of attorney documents.
• Establishing and building relationships with internal teams and external partners.
• Communicating at all levels to deliver high-quality client service.
• Ensuring operational excellence across client assignments and compliance oversight.
• Serving as the liaison for large client implementations and sales discussions.
• Supporting managers during client-facing escalations.
• Independently tackling multiple tasks and managing responsibilities for self and team(s).
• Leading change and facilitating scoping and process with other teams.
• Assessing client needs and ensuring the correct service team is in place.

• 10+ years of experience in the unemployment industry.
• 8+ years of leadership experience in unemployment management or relevant operations.
• Experience in processing claims and coordinating at unemployment hearings.
• Understanding of the State Information Data Exchange system (SIDES) program.
• Experience leading an Operations function.
• Influencing skills and customer-focused mindset.
• Experience with Salesforce.com and project management skills.
• Bachelor's degree, MBA, or relevant Master's Degree.

What is the last date for applying to the job?

Which countries are accepted for this remote job?