Full-Time Education & Enablement Coordinator

In this role, you will directly support training and enablement for the Enrollment Team, which serves as the first point of contact for prospective members.

This position will play a fundamental role in developing and maintaining the standards of quality and training that Thyme Care strives to meet by ensuring that new hires and existing Enrollment team members receive the training and coaching to be successful in their roles.

This role reports into the Manager or Quality, Training, and Enablement for the Enrollment Team.

Your primary responsibilities will include:

• Developing training content (for both virtual sessions and live sessions).
• Facilitating live training sessions.
• Managing the administrative and operational logistics of training.
• Creating training materials, training resources, and job aids.
• Keeping track of team members’ training modules completion, progress, and understanding.
• Attending regular QA calibration sessions to identify opportunities for new or improved training materials and sessions.

WHAT YOU’VE DONE

Experience & Education

• 1-3 years experience in training delivery or staff development, developing and delivering both virtual instructor-led training, and self-paced module programs.
• Experience working in a fast-paced, startup environment.
• Bachelor's Degree preferred.
• Certified Professional in Training Management (CPTM) or similar training certification is ideal but not required.
• Knowledge of HIPAA and healthcare compliance standards is a plus but not required.

Required Skills

• Excellent communication and presentation skills (both written and verbal), including public speaking and facilitation.
• Strong tech skills and ability to learn new tools quickly and autonomously.
• Ability to build high quality, polished training materials including presentation slides and written job aids.
• Comfort with data, and ability to both manipulate and analyze data to evaluate training effectiveness using metrics and dashboards.
• Exceptional project management skills and ability to coordinate multiple training initiatives simultaneously.
• High attention to detail and organizational skills.
• Proficiency with Google Suite, Zoom and Slack.

Additional Skills

• Understanding of healthcare terminology, patient enrollment workflows, and call center/customer service operations preferred.
• Experience in using and building in a Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate, Captivate, etc.) preferred.
• Proficiency in adult instruction, time and classroom management, and adapting to diverse learning needs preferred.

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