Full-Time EHR Support Lead

EHR Support Lead is a critical role within Privia, responsible for ensuring optimal athenaOne EHR performance and utilization. This role provides leadership and supervision to the EHR Support Team.

Primary Job Duties:

• Provide supervision, mentorship, and performance management for team members.
• Act as a subject matter expert (SME) for athenaOne.
• Oversee and manage Salesforce escalations.
• Analyze case management data to identify trends and improvements.
• Monitor and maintain support and case management workflows.
• Ensure adherence to Service Level Agreements (SLAs).
• Conduct Quality Assurance (QA) reviews.
• Proactively address EHR-related challenges.
• Conduct weekly team meetings.
• Configure, customize, and test platforms.
• Communicate deadlines, prioritize tasks, and delegate responsibilities.
• Collaborate with other departments for seamless EHR operations.
• Maintain knowledge of the athenaOne platform.
• Create, maintain, and update training materials.
• Support the Leadership team.
• Maintain confidentiality and comply with HIPAA.
• Perform other duties as assigned.

Requirements:

• 5+ years experience in EHR Support.
• Strong athenaOne knowledge.
• Strong leadership capabilities.
• Experience in project management.
• Bachelor's degree (preferred).
• Understanding of ambulatory healthcare operations.
• Strong oral and written communication skills.
• Employee training experience.

Salary: $75,000 - $90,000 (base). Additional benefits and incentives may apply.

Technical Requirements (Remote Only):

• 5 MBPS Download Speed
• 3 MBPS Upload Speed

Eligibility for expense reimbursement: Employees who regularly work from home offices.

What is the last date for applying to the job?

Which countries are accepted for this remote job?