Full-Time Embedded Quality Lead - Global SOC

We are seeking a passionate business leader to support our client's quality team. They will develop, lead, and implement the program vision, cultivate global talent, and serve as a subject matter expert in quality assurance/control.

Key Responsibilities:

• Develop and deploy a quality coaching program that monitors products for adherence to standards, visualizes data via dashboards, and communicates feedback to supervisors for operator improvements.
• Lead proactive quality mechanisms to identify negative customer experiences and collaborate with stakeholders for improvement.
• Participate in regular operational reviews and performance reporting, coordinating with stakeholders to ensure information is relevant, accurate, easily consumed, and highlights improvement opportunities.
• Facilitate meetings, providing feedback and insight (e.g., Voice of the Operator intake review, roadmap prioritization).
• Influence the design and development of strategic processes.
• Potential for domestic and international travel (25%).

Basic Qualifications:

• Bachelor's degree
• 4+ years operations leadership experience, including quality management
• 2+ years delivering results related to quality and/or efficiency improvements
• 2+ years leading teams (direct reports)
• Detail-oriented with excellent analytical, verbal, and written communication skills (especially narrative writing)
• High integrity and discretion handling confidential information

Preferred Qualifications:

• Advanced degree
• Six Sigma Green Belt or Lean Certification
• Experience using analytical tools (Control Charts, Hypothesis Testing, Regression Analysis, etc.)
• Experience identifying, analyzing, and solving ambiguous problems with meticulous attention to detail
• Passion for technology, commitment to learning technical products, and a desire to expand technical knowledge
• Ability to prioritize in fast-paced environments
• Experience leading people/teams (even without formal responsibility), building rapport across all levels
• Strong change management and influencing skills, with the ability to negotiate and communicate effectively at all levels
• Proficient in written and verbal communication

Next Steps: Successful candidates will complete a writing assessment. Remuneration is negotiable. Salary range: $90,000 - $110,000.

Equal Opportunity Employer: Sibylline is committed to equal opportunity in all hiring processes.

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