Full-Time Employee Relations Director

Your Impact and Responsibilities:

• Lead and develop a team of field-based Crew Relations Leaders who manage investigations and Crew-related matters
• Represent the division in crisis-oriented Crew matters and ensure execution of post-crisis action steps in partnership with Crew Relations and key functional leaders
• Manage performance management practices for the division, including salaried leader performance management and senior leader disciplinary actions
• Partner with Crew Safety and senior leadership on Crew-related incidents, ensuring alignment and timely communication
• Serve as the subject matter expert on federal, state, and local employment laws and regulatory requirements
• Identify divisional trends and trouble spots and oversee targeted action plans
• Maintain reporting to identify trends and recommend updates to Crew training, communication, programs, policies, and practices
• Direct the end-to-end fact-finding process for all Crew-related matters to ensure timely, accurate, and risk-reducing resolution
• Review and guide resolution of high-risk cases including discrimination, harassment, wage and hour issues, retaliation, and leader-related concerns
• Support the preparation and review of Performance Improvement Plans (PIP)

Travel Requirements:Up to 5%

Qualifications:

• 7-10 years of direct experience providing employee relations investigation support in a large-scale, growth focused restaurant, customer, or retail organization
• 3+ years of HR Leadership experience supporting large hourly non-exempt populations
• Bachelor's degree in HR or a related field
• Proven ability to influence, lead teams, and coach at all levels
• Ability to manage confidential information with strict discretion and timeliness
• Exceptional interpersonal skills with strong written and verbal communication
• Detail-oriented, self-driven, and able to manage multiple, shifting priorities
• Proven ability to influence, lead teams, and coach at all levels
• Advanced proficiency in Microsoft Access, Excel, PowerPoint, Outlook, and Word

Preferred Qualifications:

• SHRM certification, PHR, or SPHR