Full-Time EMR Implementation Manager

• Partner with customers to define integration requirements for a variety of EMR platforms such as AthenaHealth, eClinicalWorks, and Epic.
• Create and manage detailed project plans, overseeing multiple customer integrations simultaneously.
• Lead weekly status meetings with customer IT teams to drive progress on integration tasks.
• Conduct comprehensive testing to ensure system functionality and data integrity prior to go-live.
• Create user-friendly guides, resources, and training materials.
• Facilitate live or virtual training sessions as needed to ensure all users are proficient.
• Provide phone support to both customers and Sales for onboarding or issue resolution.
• Collaborate with internal teams to design and implement system enhancements based on customer and Sales input.
• Provide ongoing education on new features, updates, and best practices.

• Minimum of 5 years of experience in EMR implementation.
• Excellent interpersonal, presentation, and communication skills.
• Prior experience providing phone-based customer support, troubleshooting, or training.
• Strong understanding of healthcare workflows and operations.
• Problem-solving mindset with a focus on continuous improvement and customer satisfaction.
• Familiarity with healthcare regulations (e.g., HIPAA) and data security best practices.
• Bachelor’s degree in a business-related discipline required.

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