Contractor Flexible Relocation Coach (EMEA)

Hello! Flexible Relocation Coach (EMEA) position at PerchPeek! PerchPeek was conceived to change relocation. For relocators, goal is to guide them through every step of their move with a delightful mix of tech, coaching, content, and partnerships. For employers, streamline the entire process of supporting international Mobility into one easy-to-use platform. Flexible Relocation Coaches work with PerchPeek to support surges in business volume, provide flexibility for capacity planning, and improve coverage to support relocators across multiple markets and timezones.

In more detail, Flexible Relocation Coaches will be contracted to deliver end-to-end Relocation Coach services to a diverse portfolio of relocators by:

• Building trusted relationships with relocators over the duration of their relocation journey as their main point of contact, delegating tasks when appropriate.
• Communicating with relocators via a) the PerchPeek app and b) through consultative and supportive calls to understand the customer’s needs, explain relocation services, and provide expertise, guidance & support to relocators within your portfolio.
• Handling difficult or complex relocator enquiries or situations, using critical judgement to ensure the best outcomes for your movers, including escalating these as appropriate.
• Providing “the right expertise at the right time” on all aspects of the relocation journey and life in the destination country to equip relocators to integrate successfully to their new location.
• Supporting relocators in understanding and abiding to their company’s relocation policy, including management of their relocation allowances.
• Recommending and coordinating additional relocation services from providers, working within PerchPeek’s Supply Chain. Examples include immigration, tax or shipping providers.
• Systems Cleanliness: utilising Operations and Relocation Experience processes to the highest standards.
• Process Implementation: supporting the rollout of process improvements by engaging with new processes and tools.
• Appropriately delegating relevant tasks to Relocation Assistants or third-party consultants, monitoring service delivery to ensure all tasks are completed to a high quality within PerchPeek’s delivery SLAs.
• Identifying and managing escalations, delivery issues and inefficiencies appropriately to ensure deliverables align with service delivery requirements, policies, and expectations.
• Familiarising yourself with PerchPeek’s products and providing guidance to relocators on how they can utilise the Relocator App and its tools and content.
• Advocating for high-quality knowledge capturing and contributing to developing the PerchPeek content library.
• Collaborating with other Relocation Coaches for creative problem-solving and knowledge sharing.

Requirements

• You must be available to work during GMT/CET business hours.
• The role requires fluency in verbal and written English, as well as awareness or first-hand knowledge of major cities and lifestyle norms in EMEA regions.

Bonus if you have lived or relocated within Europe before, and/or have knowledge of the MENA region.
Bonus if you speak one (or more!) of these languages: French, Italian, Spanish, German, Portuguese, Arabic

What is the last date for applying to the job?

Which countries are accepted for this remote job?