Full-Time Gen AI Senior Business Process Consultant

Company Overview: We prioritize people and creating a great future workplace. Our team values learning, building, and innovating. We aim to provide meaningful impact and growth opportunities for all roles.

Team: The Customer Excellence Group supports customers in achieving business outcomes through guidance.

Role: This senior role is a process expert consulting customers on transitioning business requirements to ServiceNow Generative AI configurations.

Responsibilities:

• Leveraging AI in work processes, decision-making, problem-solving.
• Expertise in supporting NowAssist and AI Agent solutions using ServiceNow GenAI and best practices.
• Defining, re-engineering, and improving customer processes through workshops.
• Leading customers in utilizing ServiceNow GenAI solution capabilities.
• Conducting design workshops to capture use case requirements.
• Obtaining business requirements from key stakeholders.
• Creating user stories, acceptance criteria, testing strategies.
• Supporting customer reviews and approvals.
• Supporting internal unit testing.
• Developing customer-facing deliverables.
• Managing multiple projects/initiatives.
• Promoting continuous improvement practices.
• Supporting sales activities.
• Providing training and mentoring to other teams.
• Up to 25% travel.

Qualifications:

• 5+ years of consulting experience in complex organizations.
• Proven ability to influence and consult across industries.
• Experience in defining and deploying future-state business processes.
• Strong understanding of AI models (including Generative AI).
• Experience converting business requirements to configuration requirements.
• Excellent communication and presentation skills (Proficient in Miro, Word, PowerPoint).
• Experience in Knowledge-Centered Service/Support.
• Strong interpersonal skills, customer focus, cultural adaptability.
• Proven team player.

Additional Information: We are an equal opportunity employer. Consideration will be given to individuals from diverse backgrounds and experiences.

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