Full-Time Global Customer Success Manager

The Global Customer Success Manager will act as strategic partner to our key global clients. They will drive change and deliver the full value of NIQ propositions to uncover new business opportunities.

Responsibilities:

• Manage client relationships independently.
• Ensure effective client training and onboarding.
• Drive adoption of NIQ platforms within client organization.
• Develop fact-based answers to complex key business questions.
• Deliver insightful presentations and actionable recommendations.
• Coordinate client services across countries and categories.
• Demonstrate how NIQ solutions can support our customers’ goals.
• Identify leads for cross-selling and upselling.
• Help improve renewal rate by demonstrating clear business outcome and value.
• Participate in joint business plans and lead governance calls.
• Become the voice of the client’s HQ.
• Collect and provide feedback to product teams on functionality.
• Collaborate with account development at the pre-sales and renewal stages.

Strong business understanding in tech & durable consumer goods and related Retail.
Interest in tech product categories and global markets.
Ideally 5-8 years+ of experience in consulting, market research, product management of tech & durables or equivalent business units.
Deep analytical skills, comfortable in translating large data sets into a storyline with actionable recommendations.
Multicultural awareness, capable of influencing internal/external audiences from different country backgrounds.
Excellent English language skills; second language is a plus.
Strong presentation and communication skills, client-centric approach.
Proactive and consistent engagement with multi-disciplined teams.
Coordination and decision making of how to achieve client outcomes and organization goals.
Driving delivery of results for clients & NIQ across diverse cultures, mind sets and disciplines.
Passion, dedication, and commitment.
Creativity and the ability to address real-world business problems analytically.
Eagerness to learn, curiosity, open mindset, team spirit, and an entrepreneurial attitude.
Proficient with Power Point and Excel.
Willingness and ability to travel, both domestically (US) and internationally.

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