Full-Time Global Relationship Manager - Hyperscaler

Role Overview
At ServiceNow, we are building an AI-powered, partner-centric ecosystem designed to scale globally with the world’s leading hyperscalers. We are seeking a Global Relationship Manager to lead our strategic relationships across cloud partners. This individual will orchestrate global alignment, drive joint go-to-market execution, and ensure our partnership strategy delivers tangible business impact across markets, industries, and customer segments.

What You’ll Get To Do In This Role:

• Global Strategic Alignment: Act as the single point of accountability for one or more hyperscaler partnerships.
• Joint GTM Execution: Co-create global GTM plays across solutions and industries and enable field teams to operationalize these programs at scale.
• Marketplace & Co-Sell Integration: Lead adoption of hyperscaler marketplaces and co-sell processes globally.
• Partner Governance & Investment: Manage global governance models, investment decisions, and performance scorecards.
• Innovation & Co-Creation: Collaborate with partner engineering and product teams on co-innovation initiatives.
• Regional Execution Support: Work closely with geo sales and partner leaders to cascade global strategy into actionable field execution.
• Enablement & Capacity Building: Ensure partners have the certifications, capacity, and delivery readiness required to support customer migrations and innovation at scale.
• Executive Engagement: Build and sustain trust with hyperscaler executives and ServiceNow leadership.
• Marketing & Advocacy: Partner with Marketing to launch joint campaigns, events, and customer stories.

Experience in leveraging or critically thinking about how to integrate AI into work processes. Extensive experience managing strategic global alliances or hyperscaler partnerships. Deep understanding of hyperscaler GTM motions. Strong cross-functional leadership skills. Proven track record of negotiating and executing global programs. Exceptional executive presence, stakeholder management, and communication skills. Willingness to travel globally (~30%).

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