Full-Time Group Director, CX Strategy

What Does a Group Director, CX Strategy Do? EVERSANA Intouch is seeking a Group Director, CX Strategy to lead a team in creating impactful customer engagement.

Our CX Strategy team develops personalized, cross-channel solutions focused on patient and physician needs.

Responsibilities:

• Lead strategic direction of a portfolio.
• Guide a CX strategy team at various levels.
• Develop innovative solutions based on research and data.
• Build strong internal and external relationships.
• Understand financials for the business portfolio.
• Participate in new business initiatives.
• Craft and present compelling CX experiences.
• Possess strong communication, presentation, and interpersonal skills.
• Demonstrate proven leadership skills (team building and cross-functional leadership).
• Have a basic understanding of marketing cloud platforms.

Qualifications:

• Bachelor's degree or equivalent plus relevant experience.
• 10+ years of digital/multichannel CX strategy experience.
• Experience guiding teams in developing large, personalized, omnichannel experiences.
• Ability to develop thoughtful, innovative solutions founded in research and data.
• Strong internal and client relationship building skills.
• Embrace our methodology and process.
• Understanding of financials, business portfolio, and CX utilization.
• Proven experience with strong communication, presentation, and interpersonal skills.
• Proven leadership skills (team building and cross-functional teams).
• Basic understanding of marketing cloud platforms.
• Previous experience in pharmaceutical or healthcare marketing is desired.

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