Full-Time GTM Operations Director – Partner/Embedded Solutions

Operational strategy and governance:

• Define and own the end-to-end operating model for partner solutions and embedded offerings.
• Establish and run the rhythm of the business for partner and embedded motions.
• Create and maintain clear governance, RACIs, and approval workflows for large/complex deals.

Process, systems and tooling:

• Design, document, and continuously improve core processes across partner GTM, sales, finance, legal, and customer success.
• Own the functional requirements and roadmap for supporting digital capabilities.
• Drive automation and standardization of workflows.

Performance management and analytics:

• Define success metrics and dashboards for partner and embedded solutions.
• Lead forecasting and performance reviews for partner and embedded motions.
• Use data to identify bottlenecks and opportunities.

Cross-functional and partner collaboration:

• Partner with Product, Partnerships, Sales, and Finance to operationalize new embedded offerings and partner solutions.
• Serve as the primary operational point of contact for key partners.
• Coordinate with regional and route-to-market leaders to ensure global standards.

Risk, compliance, and quality:

• Ensure operational compliance with partner agreements, commercial policies, and relevant regulatory requirements.
• Define and maintain controls, documentation, and audit readiness.
• Monitor quality of execution and customer/partner experience.

Partner Solution Consulting Operations:

• Lead operations for partner solution consulting, covering scoping, staffing, delivery governance, and post implementation review.
• Establish KPIs for partner solution consulting; review performance regularly.

Ideal candidate: 10+ years in SaaS operations, revenue operations, or partner/channel operations. Proven track record designing and running complex GTM operating models. Demonstrated ability to influence and collaborate with senior leaders. Excellent communication skills.

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