Full-Time Head of Operations (Optometry Exp) - Remote

Position: Integrator / Head of Operations (Optometry)

Set-up: Fully Remote

Summary:

Serve as the right-hand to the Visionary (CEO) by translating high-level strategy into actionable operations. Own day-to-day leadership of the organization’s operational departments—including phone support, Virtual Assistants (VAs), scribes, back-office, insurance billing/filing, and training & development. The ultimate goal is to ensure smooth service delivery, meet and exceed client expectations, drive continuous improvement, and achieve company-wide goals.

Key Areas of Responsibility and Accountability:

• Operations Management:
• Oversee Phone Support
• Manage VAs & Scribes
• Back-Office & Insurance
• Process Development & SOPs
• Resource Allocation

• Client Satisfaction & Quality Control:
• Client Expectations
• Quality Assurance
• Issue Resolution

• Training & Development:
• Team Training Programs
• Skills Assessment
• Knowledge Management

• Leadership, Management & Accountability (LMA):
• LMA: Provide clear direction, manage performance, and hold direct reports accountable for delivering on company goals.
• Performance Coaching
• Cross-Functional Collaboration

• Data-Driven Decision Making & Metrics:
• KPI Tracking
• Reporting
• Continuous Improvement

• Strategic Planning & Growth:
• Scalability
• Automation & Technology
• Risk Management

Required Qualifications:

• Education & Experience: Bachelor’s degree in Business Administration, Healthcare Administration, or related field
• Proven operations management experience in an optometry or healthcare environment.
• 5+ years in leadership roles with direct responsibility for large, multi-layered teams.
• Familiarity with insurance billing, EHR systems, and optometry-specific processes.
• Knowledge of HIPAA compliance and healthcare regulations.

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