Full-Time Head of Operations (Optometry Exp) - Remote

Position: Integrator / Head of Operations (Optometry)

Set-up: Fully Remote

Summary:

Serve as the “right-hand” to the Visionary (CEO) by translating high-level strategy into actionable operations. Own day-to-day leadership of the organization’s operational departments—including phone support, Virtual Assistants (VAs), scribes, back-office, insurance billing/filing, and training & development. The ultimate goal is to ensure smooth service delivery, meet and exceed client expectations, drive continuous improvement, and achieve company-wide goals.

Key Areas of Responsibility and Accountability:

• Operations Management: Oversee Phone Support, Manage VAs & Scribes, Back-Office & Insurance, Process Development & SOPs, Resource Allocation.
• Client Satisfaction & Quality Control: Align operational delivery with client SLAs, Quality Assurance, Issue Resolution.
• Training & Development: Team Training Programs, Skills Assessment, Knowledge Management.
• Leadership, Management & Accountability (LMA): Provide clear direction, manage performance, Cross-Functional Collaboration.
• Data-Driven Decision Making & Metrics: KPI Tracking, Reporting, Continuous Improvement.
• Strategic Planning & Growth: Scalability, Automation & Technology, Risk Management.

Required Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field.
• Proven operations management experience in an optometry or healthcare environment.
• 5+ years in leadership roles.
• Familiarity with insurance billing, EHR systems, and optometry-specific processes.
• Knowledge of HIPAA compliance and healthcare regulations.

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