Full-Time Head of Patient Experience

Role Description This role involves enabling access to digital medical consultation for everyone in Germany through the leading on-demand platform for telemedicine.

Patient Experience: Obsessed with delivering the best possible experience for patients. Ensure smooth, frictionless, and user-friendly interactions within Patient Apps. Understand patient needs and pain points, translating them into high-impact product improvements and new feature developments.

Communication & Alignment: Motivate the team and communicate efficiently to reach team goals. Ensure best alignment processes are in place and develop reports to track key metrics.

Execution & Product Enablement: Drive core KPIs – a 5* Experience. Coordinate cross-functional teams with strong project management skills. Set clear goals, prioritize initiatives, and make data-driven decisions. Incorporate patient feedback to optimize usability and accessibility.

Strategy & Market Leadership: Guide the team in creating industry-leading digital health solutions. Position the platform as the highest-rated and most widely adopted health platform. Think creatively to solve customer problems.

Leadership: Coach and mentor a 10-person cross-functional team of product managers, designers, and software developers.

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