Full-Time Healthcare Account Representative - Inside Sales

THE POSITION

The Healthcare Account Representative (HCAR) works as an inside business development salesperson and will serve as the key point of contact for all professional patient referrals within a dedicated assigned book of accounts. Accounts will consist of hospitals, skilled nursing facilities, and other tertiary senior services professionals. This position will be responsible for identifying new account opportunities in addition to growing the number of professionals within each account that currently refer to APFM. The HCAR is responsible for achieving the number of direct patient referrals to meet or exceed monthly referral and divisional move-in goals. The HCAR will share APFM’s mission and company value of making the lives of our customers better, easier, and more successful.

What you will do:

• Develop business partnerships and agreements in your owned accounts that result in driving the right patient referrals on a consistent basis
• Manage customer / referral pipeline on a daily basis and accurately record in our CRM to ensure up-to-date communication with all professional referral sources
• Generate 25 or more appropriate direct referrals each month, producing an outcome of 8-10 or more move-in’s per month from your direct referral pipeline
• Nurture relationships to be the “go to” thought leader and resource for senior living options locally
• Familiarize yourself with the healthcare professionals ecosystem to determine how APFM can best fit into their operations
• Achieve goals via cold-calling, managing telephonic appointments and Zoom/WebEx meetings as necessary.
• Understand and appreciate the needs and wants of your healthcare professionals and the families they serve in order to provide appropriate assistance to seniors and families needing senior housing assistance
• Work collaboratively with your Senior Living Advisors and cross functionally with other teams to ensure a best in class experience for all customers

Qualifications

• Collaborative inside sales professional who is excited by personally contributing to the growth and success of their customers and APFM
• 2+ years telephone sales/ telemarketing, business development or relationship sales is preferred
• New business development experience required (in a healthcare setting preferred)
• Demonstrated success in a metric-driven/quota environment
• Proven ability to develop opportunities from ideation to execution
• Basic Technology Skills a must; Social Media savviness and VOIP telephony system experience a plus

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