Full-Time Healthcare Client Services Manager

Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver best-in-class service to clients.

Work Location: Remote - US only

Work Arrangement: Remote

Work Schedule: PST hours

Specific requirements: Healthcare experience - managing roles such as nursing, mental health, imaging, and advanced practitioner.

Duties and Responsibilities:

• Lead a high-performing team to exceed client expectations.
• Set performance standards and goals; assess progress and address gaps.
• Provide leadership and coaching to direct reports.
• Establish regular communication (1-1 meetings, team meetings, feedback).
• Complete performance management processes.
• Foster a positive and inclusive environment, motivating and inspiring high performance.
• Understand and become ingrained in client organizations, building strong relationships with stakeholders.
• Partner with internal teams and client leaders for successful client implementation.
• Develop recruiting metrics and analytics (time to fill, aging, cost per hire, surveys, productivity, source of hire).
• Foster relationships with recruiters and hiring leaders.
• Manage programs, events, and campaigns to build the candidate pipeline.
• Develop comprehensive hiring strategies (passive candidate outreach, recruitment marketing, technologies).
• Participate in client meetings, sharing updates and data.
• Discuss service delivery gaps and develop proactive solutions.
• Support client recruitment process needs.
• Leverage shared resources and Cielo tools.
• Responsible for Cielo metric reports and P&L management.
• Drive standardization, continuous improvement, and consistency of processes.
• Collaborate with the Cielo Client Services Management team.
• Other duties as assigned.

Supervisory Responsibilities:

• Lead a team of Recruiters, providing guidance and support for professional growth.

Position Requirements:

• Prior experience in a results-oriented TA role in talent acquisition or human resources.
• Experience coaching peers or managing a team.
• Two or more years of healthcare experience.
• Exposure to recruitment technologies (ATS, social media).
• Strong proficiency in Microsoft Office Suite.

Education:

• Bachelor's degree in business, management, human resources, or related field (preferred).

Salary: $83,000 - $100,000 (dependent on experience, geography, industry knowledge).

Benefits:

• Medical, dental, vision plans
• STD, LTD, HSA
• Holiday pay
• Flex PTO
• 401k with 50% match up to 4%
• VTO

Language Requirement: English

All your information will be kept confidential according to EEO guidelines.

Possible Employment Type: Full-time

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