Full-Time Healthcare Client Services Manager

Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver best-in-class service to clients across one or more client accounts. Build trust and strong relationships with key client contacts to achieve talent acquisition partnership goals.

Work Location: Remote - US only

Work Arrangement: Remote

Work Schedule: PST hours

Specific Requirements:

• Healthcare experience
• Managing roles such as nursing, mental health, imaging and advanced practitioners

Duties and Responsibilities:

• Lead a high-performing team to provide high-quality services focused on exceeding client expectations.
• Set clear performance standards and goals for the team. Assess progress and proactively address gaps.
• Provide leadership and coaching to direct reports.
• Establish regular communications (1-1 meetings, team meetings with agendas, etc.) and provide in-the-moment feedback.
• Complete performance management processes, including providing feedback and proactively addressing gaps.
• Lead the team by earning trust, motivating, inspiring great performance, and fostering a positive, inclusive environment that encourages collaboration and learning.
• Develop a deep understanding of the client organization, building strong relationships with key stakeholders.
• Partner with internal Cielo teams and client leaders to ensure successful new client implementations.
• Develop recruiting metrics and analytics (time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire, etc.)
• Foster relationships and build trust with recruiters and hiring leaders.
• Manage programs, events, and campaigns to build candidate pipelines and drive recruiting strategy to meet hiring goals.
• Develop comprehensive, strategic hiring strategies (passive candidate outreach, recruitment marketing plans, cutting-edge recruitment technologies).
• Participate in client meetings, sharing updates and data. Discuss service delivery gaps and develop proactive remediation plans.
• Support clients' recruitment process needs.
• Leverage shared delivery resources effectively.
• Maximize Cielo resources to meet goals.
• Report on Cielo-specific metrics and manage P&L.
• Drive standardization, continuous improvement, and consistency of processes and procedures.
• Collaborate with the Cielo Client Services Management team to share best practices and drive organizational initiatives.
• Perform other duties as assigned.

Supervisory Responsibilities:

Leads a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.

Position Requirements:

• Prior experience in a results-oriented talent acquisition or human resources role.
• Experience coaching peers or managing a team.
• Two+ years of healthcare experience.
• Exposure to and knowledge of various recruitment technologies (ATS, social media tools).
• Strong proficiency in Microsoft Office Suite.
• Bachelor’s degree in business, management, human resources, or related field (preferred).

Salary Range: $83,000 - $100,000 (dependent on experience, geography, and industry knowledge).

Benefits:

• Medical, dental, and vision plans
• STD, LTD, and HSA
• Holiday pay
• Flex PTO model
• 401K with a 50% match up to 4%
• Volunteer Time Off (VTO)

Language Requirement: English.

Confidentiality: All information will be kept confidential according to EEO guidelines.

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