Full-Time Healthcare Client Services Manager

Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver exceptional service to clients, building trust and strong relationships with key contacts to achieve talent acquisition goals. 

Work Location: Remote - US only

Work Arrangement: Remote

Work Schedule: PST hours required

Specific requirements:

• Healthcare experience
• Managing roles (nursing, mental health, imaging)

Duties and Responsibilities:

• Lead a high-performing team to exceed client expectations.
• Set clear performance standards and goals for the team, assessing progress and addressing gaps.
• Provide leadership and coaching to direct reports.
• Establish regular communications with direct reports (1-on-1s, team meetings).
• Provide timely feedback.
• Complete performance management processes, including feedback and addressing gaps.
• Motivate and inspire great performance in a positive, inclusive environment.
• Develop a deep understanding of the client organization, including strong relationships with key stakeholders.
• Partner with internal teams and client leaders for successful client implementation.
• Develop recruiting metrics (time to fill, aging, cost per hire, satisfaction surveys).
• Foster relationships and trust with recruiters and hiring leaders.
• Manage programs, events, and campaigns to build a candidate pipeline and meet hiring goals.
• Develop comprehensive, strategic hiring strategies (passive candidate outreach).
• Participate in client meetings, sharing updates and data.
• Address gaps in service delivery with proactive plans.
• Support recruitment process needs.
• Leverage shared delivery resources effectively.
• Maximize Cielo resources to meet goals.
• Create Cielo-specific metric reports and manage P&L.
• Drive standardization, continuous improvement, and consistency.
• Share best practices and drive organizational initiatives.
• Other duties as assigned.

Supervisory Responsibilities:

• Lead a team of recruiters, providing guidance and conducting performance reviews.

Position Requirements:

• Prior experience in a results-oriented TA role.
• Experience coaching peers or managing a team.
• Two years or more healthcare experience.
• Knowledge of various recruitment technologies (ATS, social media tools).
• Strong proficiency in Microsoft Office Suite.

Education:

• Bachelor's degree in business, management, human resources, or related field (preferred)

Salary Range: $83,000 - $100,000 (dependent on experience, geography, and industry knowledge).

Benefits:

• Medical, dental, vision plans
• STD, LTD, HSA
• Holiday pay
• Flex PTO
• 401k with a 50% match up to 4%
• Volunteer Time Off (VTO)

Language Requirement: English

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