Full-Time Healthcare Client Services Manager

Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver top-tier client service, building strong client relationships, and achieving talent acquisition goals.

Duties and Responsibilities:

• Lead high-performing teams to meet and exceed client expectations.
• Set performance standards and goals for the team, assess progress, and address gaps.
• Provide leadership and coaching to direct reports.
• Communicate regularly with direct reports through one-on-one meetings, team meetings, and other touchpoints, and provide ongoing feedback.
• Complete performance management processes, including feedback and addressing performance gaps.
• Foster a positive, inclusive environment encouraging collaboration and learning.
• Deeply understand and integrate into the client organization, building strong relationships with key stakeholders.
• Partner with internal teams and client leaders for successful client implementations.
• Develop and utilize recruiting metrics (time to fill, cost per hire, etc.) for informed decisions.
• Collaborate with recruiters and hiring leaders to build strong relationships.
• Manage programs, events, and campaigns to build candidate pipelines and meet hiring goals.
• Develop comprehensive, strategic hiring strategies utilizing recruitment technologies.
• Present updates and data during client meetings, addressing gaps in service delivery.
• Support client recruitment process needs, effectively using resources.
• Manage Cielo-specific metric reports and P&L.
• Drive standardization, continuous improvement, and process consistency.
• Collaborate with the Cielo Client Services Management team to share best practices and initiatives.
• Complete other assigned duties.

Supervisory Responsibilities:

• Lead a team of recruiters, providing guidance, conducting performance reviews, and supporting professional growth.

Position Requirements:

• Proven experience in results-oriented talent acquisition or HR.
• Experience coaching peers or managing teams.
• Healthcare experience of 5+ years.
• Knowledge of various recruitment technologies (ATS, social media).
• Proficiency in Microsoft Office Suite.
• Bachelor’s degree (business, management, HR, or related field preferred).

Location: Remote (PST, US).

Language Requirements: English

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