Full-Time Healthcare Collector - Self-Pay (Remote)

Assist our clients' customers with their outstanding balance accounts to secure payment while providing exceptional customer service and maintaining positive customer relationships.

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient's financial situation and client repayment guidelines, using credit card, check, or obtained insurance. Record all updates and acquired information on accounts.
• Understand and utilize HIPAA and TCPA guidelines during each call.
• Ensure all required statements have been sent for accounts handled and request statements as necessary.
• Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary.
• Assist in making outbound calls when required.
• Perform other activities and responsibilities as assigned.

• Customer Service Skills: Ability to manage difficult customer situations and respond promptly to customer needs.
• Oral Communication Skills: Speak clearly and effectively; ability to listen and seek clarification.
• Problem-Solving Skills: Identify and analyze information to develop solutions.
• Detail-Oriented: Attention to detail in all tasks.
• Medical Billing and collections: co-payments and self-pay, under insurance
• Revenue Cycle in healthcare
• Tech resourceful: able to set up laptop, connect to VPN,and follow basic troubleshooting steps if needed

1. High school diploma.
2. 1-year Collections/self-pay in healthcare: working with patients
3. 1-year HER Software Epic

1. Associate’s degree.
2. Two years of related experience.
3. Self-pay collections in healthcare

What is the last date for applying to the job?

Which countries are accepted for this remote job?