Full-Time Healthcare Payer Support Analyst

At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare.

As a Healthcare Payer Support Analyst (EDI and X12 experience required), you will report to our Client Organization and manage complex payer issues, escalated from our teams. You work with payers, trading partners, and our clients to resolve them.

Responsibilities:

• Troubleshoot complex payer issues
• Participate in some project management and oversight
• Manage a large caseload of issues and questions escalated from Customer Support, and Relationship Management in Salesforce
• Communicate with clients regarding support cases
• Determine the severity and scope of issues, inquiries, and requests
• Manage and troubleshoot client and user payer configurations
• Build the internal and external Knowledge Base (KCS) and enhancements and maintain it

Requirements:

• 3+ years' experience with healthcare-related standards and specifications
• 3+ years experience with EDI, X12 and with payer support within a hospital or healthcare system
• 3+ years experience in the healthcare IT industry / healthcare revenue cycle
• 1+ year Salesforce experience
• Bachelor's degree in business, healthcare management, or a related field

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