Full-Time HR Business Partner

• Employee Relations & Engagement: Manage and resolve complex employee relations issues. Develop and implement strategies to enhance employee engagement. Act as an employee advocate.
• Talent Management & Development: Support the full employee lifecycle.
• Strategic Partnership & Consulting: Partner with call center leadership to understand business goals and develop HR strategies. Provide expert guidance and coaching to managers. Proactively identify HR trends and issues. Collaborate with managers to identify training and development needs. Assist in the development and implementation of succession planning initiatives.
• Compensation & Benefits: Provide input and support on compensation strategies. Educate employees and managers on company benefits programs and policies.
• HR Operations & Compliance: Ensure compliance with all federal, state, and local employment laws. Maintain accurate HR records and data. Contribute to the continuous improvement of HR processes and policies.

• 5-8 years of progressive HR experience, with at least 4 + years supporting a remote workforce or call center environment.
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Demonstrated experience in employee relations, performance management, talent development, and HR operations.
• Strong understanding of federal and state employment laws.
• Proven ability to build strong, trusting relationships with employees and leaders at all levels.
• Excellent communication, interpersonal, and presentation skills.
• Highly organized with strong attention to detail.
• Proficiency with HRIS systems (UKG) and Microsoft Office Suite.
• Ability to work independently and as part of a remote team.
• Adaptability and comfort with technology to support a remote workforce.

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