Full-Time HR Shared Services Specialist

Verra Mobility is hiring an HR Shared Services Specialist to support our global employee population through HR case management and knowledge management.

The ideal candidate is service-minded, detail-oriented, and thrives in a fast-paced environment. They are naturally curious and take initiative to solve problems, identify key trends, and continuously improve and simplify HR information and resources.

Essential Responsibilities:

• Serve as the first point of contact for employee inquiries, resolving Tier 1 HR cases.
• Create and maintain content in the employee-facing knowledge base.
• Monitor trends in case types, identify recurring issues.
• Collaborate with internal HR stakeholders to stay informed of policy changes.
• Identify opportunities to improve self-service capabilities.
• Maintain documentation and support audits of HR knowledge base content.
• Participate in cross-functional projects related to HR systems.
• Ensure sensitive employee information is handled with discretion.
• Ensure compliance with internal controls and data integrity standards.

Qualifications:

• Experience in HR Shared Services, HR Operations, or a customer service role supporting HR.
• Experience working in an HRIS or case management system preferred. Workday experience strongly preferred.
• Excellent written communication and interpersonal skills with a customer-focused mindset.
• Strong organizational skills and attention to detail.
• Skilled at creating or editing clear, concise, and user-friendly HR content.
• High level of integrity and discretion in handling confidential information.
• Proficient with Microsoft Office Suite.

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