Full-Time Implementation Lead

Role

We are seeking an Implementation Lead with in-depth knowledge and expertise in revenue cycle management. As an Implementation Lead, you will be critical in successfully implementing SmarterDx. You will collaborate with cross-functional teams and guide the implementation process from start to finish, ensuring that the solutions are effectively integrated and meet client requirements. This position requires exceptional problem solving skills, project management skills, strong leadership and communication abilities, and an understanding of revenue cycle processes.

SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.

What You’ll Do

• Lead the implementation of SmarterDx solutions for clients, doing everything we can to ensure timely and successful completion
• Create and oversee implementation plans, setting timelines and allocating resources
• Work closely with clients to understand their Clinical Documentation Improvement and Coding workflows and tailor our implementation accordingly.
• Train clients on using SmarterDx.
• Be the main contact for clients during implementation.
• Work with our Sales, Product, Data Science, Engineering, and Clinical Operations teams to align on client requirements and strategies.
• Foster good communication between all parties involved, both within our team and with clients.
• Regularly review and refine our implementation process.

What You Bring

• 5+ years' experience in a healthcare related field (or, if your y-intercept is lower, evidence that your slope is super steep)
• In-depth knowledge of revenue cycle processes, including billing, CDI, coding and claims management.
• Ideally, a background in healthcare consulting and/or experience deploying software in a healthcare context.
• Proven experience as an Implementation Lead or similar role, with a focus on healthcare and revenue cycle.
• Strong project management skills, with the ability to successfully lead and execute complex implementation projects within defined timelines.
• Problem solver who thinks creatively to identify solutions to problems.
• Entrepreneurial mindset. Previous experience as an early joiner in a young technology company or evidence that you are scrappy. 
• Excellent communication and interpersonal skills.
• High level of professionalism, integrity, and commitment to client satisfaction.
• Analytical skills
• Data or SQL experience is a plus