Full-Time Implementation Specialist

Propelus delivers trusted and accurate healthcare compliance solutions, ensuring workforce requirements are met, fostering safety, and supporting communities through seamless connectivity between professionals, employers, regulators, agencies, and associations. We ensure our nation's healthcare workforce is healthy, safe, and compliant to work.

The Implementation Specialist is responsible for onboarding customers and managing customer implementations.

It is important that the Implementation Specialist be confident, professional, and possess excellent verbal and written communication skills. A successful Implementation Specialist will be very organized, patient, and possess solid critical thinking and problem-solving skills.

Responsibilities:

• Serve as primary contact for customers during the implementation and onboarding phase of the customer lifecycle
• Set up customer accounts in the applicable database, using native tools and/or a third-party customer management software platform
• Develop and execute customized implementation project plans and project analysis, including organizing and conducting regular project status calls internally and externally
• Work cross-departmentally with Development, Product, Sales, and Client Success to remove roadblocks and ensure a successful and timely implementation
• Assist customers with setup, configuration, and workflow decisions based on product knowledge
• Ensure all workflows and processes related to onboarding and implementations are completed on time and within budget
• Ensure a successful product launch and adoption post-go-live
• Partner with Technical Support on Customer post-go-live configuration needs
• Work with customers on Propelus products and services, both onsite (travel may be required) and online
• Complete post-implementation assessments and evaluations
• Assist in greater departmental goals and process improvements beyond Customer engagements
• Participate in pre-sales activities, such as product demonstrations and proposal development, to support the sales team

Qualifications & Desired Skills:

• Bachelor's Degree or equivalent relevant experience preferred.
• 1-2 years of implementation experience, or a related professional services role ideally in a software-as-a-service (SaaS) or healthcare setting.
• Exceptional skills in both written and verbal communication.
• Strong customer-service orientation
• Creative thinking and analytical problem-solving
• Detail-oriented and organizational skills
• Technical Proficiency: Experience building, testing and deploying applications. Data analysis tools, including Excel and SQL. Ticketing systems like Jira and Zendesk preferred.
• Potential Travel up to 10%.

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