Full-Time Implementation Success Partner

Implementation Success Partner

About Qventus: On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

Role Summary: As an Implementation Success Partner, you will lead and manage client implementations, serving as a strategic partner to healthcare organizations and ensuring successful delivery of Qventus solutions. This role requires close collaboration with clients, R&D, and cross-functional teams to drive adoption, resolve challenges, and deliver measurable outcomes.

Key Responsibilities:

• Day-to-Day Client Management: Oversee daily operations at assigned clients, including project management meetings and ensuring stakeholder alignment.
• Collaboration with Client Teams: Set agendas, facilitate feedback sessions, and serve as the point of contact for escalations.
• Implementation Execution: Guide clients through the entire implementation journey, from assessment and future-state design to go-live support.
• Feedback & Resolution: Gather client feedback, identify issues, and collaborate with R&D to resolve problems.
• Documentation & Standardization: Develop and maintain standardized documentation and training materials.
• Messaging & Communication: Collaborate to refine messaging, ensuring consistency and professionalism.
• Point of Contact for Support: Serve as the primary escalation point and support contact for clients.
• Value Creation & ROI Validation: Define and measure value-creation initiatives and validate ROI metrics.
• Training & Enablement: Deliver tailored training sessions and provide ongoing support.
• Cross-Functional Collaboration: Partner with R&D, Product, and other internal teams.
• Operational Oversight: Align go-live schedules to avoid resource bottlenecks and ensure seamless rollouts.

Required Skills & Experience:

• 5+ years of experience in implementation, client success, or project management, preferably in healthcare or enterprise SaaS.
• Strong experience in day-to-day client operations, project management, and cross-functional team collaboration.
• Exceptional communication and relationship-building skills.
• Ability to resolve escalations, manage competing priorities, and communicate professionally.
• Analytical and problem-solving skills.
• Familiarity with healthcare operations and workflows.
• Collaborative and detail-oriented mindset.

Bonus Skills:

• Experience with perioperative workflows or perioperative implementation projects.
• Familiarity with AI-driven or machine-learning solutions in healthcare.
• Background in change management, consulting, or organizational transformation.
• Technical expertise in configuring enterprise software solutions.

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