Full-Time Implementation Support Specialist

• Be the main point of contact for TPA (an external client) for new group implementations.
• Gather TPA requirements: points of contact, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
• Document all requirements in standard project templates and tools.
• Assist Implementation Manager and Analysts with project tasks.
• Maintain a detailed project plan and open items log.
• Manage day-to-day coordination and task management for Implementation Managers/Specialists.
• Conduct administrative tasks for data entry of new group implementations.
• Build client profiles using CRM tools.
• Act as a liaison between internal contracting and invoicing teams and the Implementation Team.
• Provide go-live support.
• Participate in post go-live discussions and internal/external client meetings.
• Organize high-volume tasks, meet deadlines, and provide attention to detail.
• Be a self-starter and take initiatives.

• Bachelor's degree or equivalent experience preferred.
• Healthcare and/or pharmacy experience strongly preferred.
• Experience coordinating complex tasks across multiple projects and clients.
• Experience in a customer service role.
• Corporate experience preferred.
• Proficiency in Microsoft Office and Google platform/apps.
• Proficiency using Salesforce.
• Strong communication skills.
• Strong team orientation and desire to succeed.
• Flexible, adaptable, and able to work under pressure.
• Ability to work with tight deadlines and manage multiple projects.

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