Full-Time IT Service Delivery Manager

IT Service Delivery Manager is responsible for overseeing IT service delivery to clients, ensuring services are delivered on time, within budget, and meeting quality standards. Managing an IT professional team, coordinating with other departments, and maintaining strong client relationships are key aspects of this role.

1. Service Management: Ensure IT services adhere to agreed service levels and manage any arising issues.
2. Team Leadership: Guide and support a team of IT professionals to ensure high performance.
3. Client Relationship Management: Build and maintain strong client relationships, understand their needs, and ensure their satisfaction with provided services.
4. Continuous Improvement: Identify opportunities to improve service delivery processes and implement changes to enhance efficiency and effectiveness.
5. Reporting and Documentation: Prepare regular service delivery performance reports and maintain accurate process documentation.

Specific Responsibilities (Aptia US Office): Manage IT services for the Aptia US office, ensuring smooth IT system and service operation. Address any issues promptly and effectively. Coordinate with other offices/departments for seamless organizational service delivery.

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