Full-Time Japanese Speaking Customer Service Rep

The ideal candidate loves helping people and proactively solving problems. We need your help to resolve software inquiries from our small business owners.

You will join a small, dynamic team of 6 representatives and report directly to our VP of Customer Success & Customer Support Team Lead.

Responsibilities:

• Communicate with customers via phone, email, and chat (mostly email).
• Provide knowledgeable answers to questions about our product.
• Become an expert in our gym management software.
• Collaborate with our engineering team on software issues.
• Translate marketing text and documentation from English to Japanese.

Requirements/Qualifications:

• Fluent English speaker with strong verbal, written, and interpersonal skills.
• 1-3 years experience in a customer-facing role.
• Ability to multi-task, organize, and prioritize work.
• Ability to quickly learn complex software products.
• Comfort working remotely.
• Familiarity with collaboration tools (Slack) and ticketing software (CRM, such as Hubspot).

What is the last date for applying to the job?

Which countries are accepted for this remote job?