Full-Time Key Account Manager eCommerce & clinics

Lead the strategic growth of the German e-commerce and clinic channels in alignment with overall business objectives. Manage and expand key e-commerce accounts, enhance OTC digital visibility, and drive Amazon-related business initiatives. Build a high-impact clinic channel strategy, strengthening the RX portfolio’s reach and collaborating closely with the field force. Leverage data and analytics to guide commercial decisions and optimize performance across both channels.

• Developing and implementing a Santen strategy for the eCom & clinics channel, ensuring sales, profit and market share targets, considering Santen values and behavior.
• Independent planning of sales, budget, investment and promotion for all eCom & clinic customer. Steering, control and deliver targets for the eCom & clinic channel
• Detailed market analysis of the market environment and derive goals of the findings under consideration of the Santen strategy.
• Regular market analysis of the positioning of the OTC & RX portfolio from Santen
• Independent development of projects with all stakeholder departments driving eCom & clinic growth. Develop new and innovative marketing concepts for eCom and follow the marketing strategy for RX
• Independent annual negotiation with key accounts eCom & clinics, planning of sales targets and promotion per customer. Execution of best-in-class promotion.
• Defining a growth driven set of KPIs and track them closely and regular reporting to management
• Support Manager eCommerce and wholesaler (DACH) in Wholesalers Business.
• Working closely with the stakeholder departments like Marketing, customer operations, legal, compliance and others.
• Use the “hands-on-mentality” and look for opportunities to grow in sales in the digital environment with our OTC portfolio.
• Share knowledge through the organization of Santen to force the growth with Santen in eCom & clinics
• Be part of the launch-team for new OTC & RX-products in Germany
• Follow GDP guidelines and act in line with it (obligatory for all employees)

• Experience/Education in Sales or Key Account Management
• Minimum 2 Years’ experience in Sales or Key Account Management
• Advanced experience in online/offline assortment, pricing, campaign development, implementation, steering, and tracking
• Pharmaceutical industry experience (OTC or FMCG) desirable

• Ability to build and maintain customer relationships and drive online sales
• Ability to create and implement strategy’s
• Ability to analyze client potential and growth opportunities
• Knowledge about prescription market
• Strong understanding of brand positioning, visual identity and supply chain processes
• Existing relationships with the leading Internet-pharmacies in Germany are helpful
• Hands on mentality
• Positive and future-oriented open mindset
• Customer focused value creation
• Drive for achievement
• Strategic planning
• Knowledge of health insurances and price building in RX desirable

• A business economic education, Bachelor degree in economics
• Master’s degree in economics desirable, trade marketing or similar
• Completed education to hold the title of ‘Pharmaceutical Representative’ desirable

• Fluent or native speaker in German
• Mostly fluency in English in spoken and written form

What is the last date for applying to the job?

Which countries are accepted for this remote job?