Full-Time Learning and Development Specialist

We’re now looking for a Learning & Development Specialist to strengthen our Customer Support team. You’ll design and deliver impactful learning programs, enabling agents to grow faster, perform better, and directly influence business metrics.

Your Impact:

• Onboarding & Integration: launch programs that quickly ramp up new hires.
• Training Delivery: run workshops, 1:1 coaching, and refresher sessions.
• Content Development: create and update training materials, e-learning, and tests aligned with product changes.
• Assessments & Analytics: design knowledge checks, track results, and connect them to performance.
• Performance Coaching: partner with managers on tailored development plans.
• Skill Progression: build growth paths from entry-level to expert.
• Soft Skills: train empathy, negotiation, and conflict resolution.
• Business Impact: measure training effect on CSAT, FCR, CPT

About You:

• 2+ years in Learning & Development, Training, or Quality within Support or Operations.
• Strong facilitation and coaching skills (group and 1:1).
• Experience in creating training content, e-learning, or knowledge checks.
• Understanding of customer support metrics (CSAT, FCR, CPT).
• Data-driven approach: ability to link training to performance outcomes.
• English — Upper-Intermediate or higher.

Our benefits:

• Benefit from the flexibility to work from anywhere in the world.
• Work from the comfort of your home or from one of our offices in Kyiv or Warsaw.
• Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company.
• Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period.
• Keep learning with our extensive corporate library, internal online meetings, and lectures.
• Grow your skills with our training compensation program.

What is the last date for applying to the job?

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