Full-Time Learning & Development Certification Manager

• Product Certification Program: Oversee the development, implementation, and maintenance of software product certification programs.
• Program Development & Strategy: Maintain and update certification framework, standards, and criteria. Lead governance committee meetings.
• Process Management: Manage application, testing, and renewal/recertification processes.
• Stakeholder Engagement: Create and manage project and communication plans for new product learning programs.
• Data & Reporting: Report certification completions and track metrics.
• Recognition & Communication: Maintain communication plan for new and updated certifications.
• Technology & Tools: Partner with Sr. Learning Administrator on LMS and Assessment standards.
• Recertification Oversight: Track Partner and Employee certification expirations.
• Organizational Development: Responsible for core learning programs for individual contributors; create company-specific content.
• Partner with business SMEs to perform needs assessments. Design, develop, and facilitate learning programs.
• Monitor and evaluate training program effectiveness and ROI.

• Maintain an understanding of training trends and share knowledge with the L&D team.
• Facilitate new hire orientation for North America new hires occasionally.

• Bachelor’s Degree in HR, Organizational Development, Instructional Design, or equivalent.
• 3+ years of experience designing and developing learning programs.
• Strong facilitation skills via remote learning platforms.
• Strong project management skills and business acumen.
• Experience in developing and maintaining certification programs.
• Strong communication skills (both oral and written).
• Proficient in Microsoft Office Suite, Learning Management Systems.
• Detail-oriented, self-starter.
• Strong problem solver.
• ATD Certification preferred.

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