Full-Time Manager - Client Operations (Talent Acquisition)

• Hardwiring, driving best practices, assisting in stabilization, optimization of accounts/key role, drive and understand delivery analytics for efficiency.
• Consult with client service leaders to ensure flexibility, scalability and effective allocation of resources across the portfolio.
• Review trends and opportunities, determine variability and business impact, and develop recommendations and/or alternatives by applying structured analysis of various types of data.
• Partner with shared services to mitigate disruptions ensuring seamless execution on agreed upon terms.
• Develop and track productivity metrics to ensure the team meets Service Level Agreements (SLA).
• Help set & monitor fill goals
• Manage the process and technology effectiveness ensuring a consistent client and candidate experience.
• Analyze and troubleshoot operational issues for processes and develop action plans to remedy.
• Lead change management initiatives when new process and procedures are launched.
• Coordinate projects, develop programs and implement initiatives to enhance experience.
• Communication of progress, risks, expectations, timelines, milestones and other key project metrics to Service Delivery leaders and team members.
• Use deep subject matter expertise to hardwire new resources and ways of working consistently through the organization.
• Drive best practice sharing and adoption of operational excellence.
• Lead the development and delivery of training as support for teams to increase operational efficiency, compliance, service and overall client satisfaction.
• Other duties as assigned.

• Analytical and problem-solving skills with lens to Return on Investment (ROI).
• Ability to establish trends/opportunities, determine variability and business impact and develop recommendations/alternatives by applying structured analysis of various types of data.
• Experience with action planning and execution of action planning: measure effectiveness of models and process, tailor updates/amendments based on portfolio/client needs.
• Ability to plan and manage multiple initiatives simultaneously, formulate and execute individualized plans for client success concurrently.
• Concentrated understanding of continuous process improvement methodology and has implemented process improvement initiatives in the past.
• Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools.
• Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook, Visio).

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