Full-Time Manager- Client Services

Accountable for overall delivery against contractual terms with client, financial performance, client satisfaction and retention.

Responsible for driving the initiatives/opportunities across all lines of business working closely with the clients and health plan leadership to lock down opportunities within the annual budget and/or planning cycles.

Responsible for Program performance and monitoring. Should be able to identify trends, work with Program teams to ensure ROI, and quality and safety standards are met.

Responsible for coordinating and strategizing compelling business solutions for new opportunities with existing clients.

Manages the overall implementation process of new client accounts and program add-ons to existing accounts; within timelines and budgets.

Responsible for overall profitability, driving initiatives to manage operational costs.

Develops account management strategy plan to ensure client satisfaction and optimize profitability and growth.

Manages client expectations, provides issue escalation pathways; documents and manages all client issues.

Responsible for contract negotiation and closure.

Ability to lead and direct teams to ensure that client objectives are met.

Regularly reports project operational and financial status to Senior Management.

Analyzing data independently to discover insights and trends that drive recommendations for clients. Leads the process of continuously improving program performance in areas that matter to the client.

Ensures all required reports are delivered to the client in a timely manner.

Ability to lead design and/or enhance documentation, process flows, and training materials specific for use both internally by HealthHelp staff and externally by the Client.

Understand the products/programs/services provided by HealthHelp.

Participates in the HealthHelp Quality Management Program as required.

Adheres to all HIPAA, state and federal regulations pertaining to the clinical programs.

Adheres to both URAC & NCQA standards pertinent to their job description.

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