Full-Time Manager, Home Care Onboarding
A Place For Mom is hiring a remote Full-Time Manager, Home Care Onboarding. The career level for this job opening is Manager and is accepting Worldwide based applicants remotely. Read complete job description before applying.
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A Place For Mom
Job Title
Manager, Home Care Onboarding
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Worldwide
Salary
YEAR $60000 - $60000
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Job Details
The Manager of the Home Care Onboarding team plays a key position in supporting the rapid expansion and operational excellence of our Home Care provider network. This individual is instrumental in shaping the first impression new home care agency partners have. As we scale our presence across the U.S., this role serves as a key contributor to our mission of delivering outstanding customer service and long-term partner success.
What you will do:
- Lead, mentor, and manage a team of Home Care Onboarding Specialists.
- Conduct regular 1:1 meetings and weekly team huddles.
- Establish clear performance expectations and manage to defined KPIs.
- Perform quality assurance (QA) checks on onboarding calls.
- Address escalated customer concerns and model exceptional service resolution practices.
- Educate new customers on best practices, system usage, and partnership expectations.
- Design and implement scalable programs that support the success of newly opened agencies.
- Serve as a liaison between onboarding customers and internal teams.
- Collaborate with home care leadership and other department managers.
- Coordinate with the marketing and training teams to deliver webinars and resources.
- Track and analyze service metrics, present weekly performance insights.
- Continuously assess the onboarding process for improvement opportunities.
- Lead initiatives to optimize workflows, reduce onboarding friction.
- Contribute to cross-functional projects and strategic initiatives as needed.
- Perform other duties as assigned.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Manager, Home Care Onboarding at A Place For Mom is
6th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Worldwide
] applicants. .
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