Full-Time Manager, Medical Education

Manager, Medical Education

Oversees the daily operations of the Education Office, supervising administrative staff and ensuring alignment with organizational policies and best practices.

Implements and maintains efficient workflows, office procedures, and processes to support educational programs.

Develops and monitors performance expectations for administrative staff, providing constructive feedback and supporting their professional growth.

Manages logistical support for onboarding, scheduling, and offboarding of medical learners in collaboration with clinical teams and external academic partners.

Ensures high-quality support for medical learners, including managing systems for orientation, onboarding, and ongoing assistance throughout their time at Osler.

Monitors learner experience and addresses operational issues in coordination with education coordinators and academic partners.

Facilitates internal quality processes to track learner metrics, ensuring accurate reporting and data management.

Manages projects within the Education Office to improve administrative support for educational programs.

Identifies opportunities for process enhancements to support operational efficiency, working closely with the Director on implementing approved changes.

Assists with budget planning, tracking, and reporting related to administrative projects.

Acts as a point of contact for internal and external stakeholders, ensuring clear and effective communication.

Fosters collaborative relationships with clinical departments, external academic partners, and other stakeholders to enhance support for learners and faculty.

Addresses and resolves administrative concerns from learners, faculty, and staff promptly and professionally.

Demonstrates Osler's Values of Respect, Excellence, Service, Compassion, Innovation, and Collaboration.

Required Qualifications

Undergraduate degree in health care or health administration

Five (5) years of progressively related manager and/or leader experience in healthcare or academic environment.

Expertise in hospital-based education, experience in large and complex organizations.

Knowledge of legislation and regulation related to health professional education and learners.

Interpersonal and leadership skills, ability to build relationships.

Ability in facilitation, team building, problem-solving, and change management.

Knowledge of risk and understanding of a clinical environment.

Familiarity with education software applications (NIRVsystem, HSP.net, Dual code, etc.).

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