Full-Time Manager, Member Experience

• Operational Leadership: Manage daily operations, ensuring smooth workflow and maximum efficiency. Supervise the management of member cases, ensuring all issues are resolved in a timely and satisfactory manner.
• Process Improvement and Problem-Solving: Manage the resolution of complex member inquiries and issues, ensuring prompt and effective solutions. Implement and refine best practices and procedures to enhance efficiency, effectiveness, and member satisfaction.
• Team Management and development: Lead, motivate, and develop the team to achieve individual and team goals. Conduct regular performance reviews, provide constructive feedback, and implement training programs to address skill gaps.
• Performance Monitoring: Track key performance indicators (KPIs), conduct regular audits and prepare regular reports on team performance. Use data-driven insights to make informed decisions and drive continuous improvement.
• Communication and Collaboration: Facilitate clear, effective communication within the team, ensuring alignment with goals and expectations. Collaborate with healthcare providers, pharmacies, and other departments to address member inquiries and concerns efficiently.

Strong track record of successfully leading and developing teams, with excellent interpersonal and communication skills. At least 5 years of experience in the healthcare industry, with a focus on care coordination, member advocacy, or related roles. Minimum of 5 years of member service leadership and case management experience, within a healthcare setting; remote call center experience highly preferred.

An active problem solver with a “figure it out” mindset.  A clear, effective, and proactive communicator.

What is the last date for applying to the job?

Which countries are accepted for this remote job?