Full-Time Manager of Benefits and Employee Relations

Benefits Administration & Support:

• Serve as the first point of contact for employee benefits inquiries; provide timely, accurate, and empathetic responses.
• Liaise with the finance department and benefits vendors to troubleshoot issues and ensure employee needs are met efficiently.
• Coordinate benefits enrollment, changes, and terminations in partnership with finance and payroll partners.
• Provide education and support to employees regarding health, dental, vision, retirement, disability, and other company-sponsored benefit programs.
• Led the education and communication efforts for Annual Open Enrollment.

Leave of Absence Oversight:

• Lead a team who oversees all types of employee leaves of absence (FMLA, ADA, personal, parental, military, etc.) from intake to return-to-work, ensuring compliance with applicable laws and internal policies.
• Collaborate with third-party leave administrators and internal stakeholders to ensure smooth transitions and accurate recordkeeping.
• Communicate leave rights and responsibilities to employees and leaders. Provide ongoing education to employees and leaders regarding leave programs and processes.

Workers' Compensation Administration:

• Led a team who oversees all aspects of workers’ compensation claims, including intake, follow-ups, documentation, and coordination with insurance carriers.
• Monitor ongoing cases and facilitate return-to-work processes, when appropriate.
• Maintain accurate records, in partnership with the Compliance department and other internal stakeholders, and comply with OSHA and other legal requirements.

Employee Relations:

• Partner with the Vice President of Employee Relations to address employee concerns, conduct investigations, and/or partner with leaders on resolving workplace issues with fairness and consistency.
• Provide coaching and guidance to leaders regarding performance management and approaches to workplace matters including, but not limited to, employment law, conflict resolution, workplace culture/climate and leadership competencies.
• Maintain detailed and confidential documentation related to employee relations matters.
• Partner with the Vice President of Employee Relations to oversee the annual evaluation process annually.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or related field (required); SHRM-CP/PHR certification a plus.
• 5+ years of progressive Human Resources experience, or a combination of Human Resources and leadership experience, with a focus on employee relations, benefits, and/or leave administration.
• Strong knowledge of federal and state employment laws including FMLA, ADA, HIPAA, and workers’ compensation regulations.
• Excellent written and verbal communication skills.
• High level of discretion, empathy, and professionalism.
• Proficiency with HRIS systems and Microsoft Office Suite.

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