Full-Time Manager, Product Management

About Hopscotch Primary Care At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most. Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time. Today, we are serving thousands of patients in our value-based care model and the number is growing every day.

About the RoleHopscotch Primary Care is looking for a passionate and inquisitive Manager of Product Management. The ideal candidate will develop a deep understanding of our unique role in the healthcare ecosystem, our product vision and the value we deliver to our customers and users. They thrive in a collaborative, cross-functional environment and excel at problem solving.

What You’ll Do

• Track key trends in value-based care in the US, current news, or major market changes
• Build relationships with users, customers and stakeholders to stay aligned and get feedback
• Own customer/user research to identify pain points, gather feedback, iterate on designs and assess progress of pilots or releases
• Partner with operations and clinical stakeholders to understand user workflows to best identify opportunities for tech-enablement
• Define product, operational and pilot success metrics in partnership with analytics and stakeholders
• Spend the time to fully understand the problem building out problem statements, developing success criteria, setting KPIs and vetting potential solutions
• Collaborate with population health teams, clinical leaders, clinic staff and executive leadership to refine business needs into deliverable product roadmaps
• Communicate complex concepts, both written and verbal, to a wide audience of stakeholders
• Prioritize work based on user needs, business value, and effort
• Effectively communicate priorities within the technology team, with stakeholders and executive leadership to provide visibility, gather feedback and stay aligned
• Work closely with engineers to solve problems and explore new product opportunities

About You: Innate curiosity with a passion to share knowledge and challenge the status quo to uncover creative solutions. Ability to understand market trends and competitive analysis in relation to our product strategy. Ability to develop and present a strategy within a product, articulating the needs to be met and financial opportunity for the company, inclusion of investment and timing. Ability to structure and deliver cross functional initiatives. Willingness and ability to take full ownership of problems, proactively leading initiatives from start to finish to achieve desired outcomes. Ability to articulate the organizational value delivered in previous releases to all levels of the company from technical peers to executives. More importantly, the ability to tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results. Self-awareness to recognize mistakes or failures in execution, to reflect and learn from them, and ability to take risks again in the future. The confidence to make hard decisions using qualitative and quantitative data. Passion and dedication to diving into the complexity of the US healthcare system and finding ways to improve how care is delivered and paid for. Degree from a 4 year institution or above; experience in healthcare technology or strategy is a strong plus. Ability to travel as business needs require (~10%).

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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