Full-Time Marketplace Operations Manager (Cloud Service Providers)

Your Career
Palo Alto Networks is looking for a Marketplace Operations Manager to support the creation and processing of Public Cloud Service Providers’ (CSP) marketplace private offers, as well as facilitating co-sell processes with the CSPs. We are looking for a motivated self starter who learns fast, and is passionate about supporting the growth of new businesses. The Marketplace Operations Manager will be reporting to the EMEAL Partner Acceleration Director and work closely with the EMEAL CSP Alliance Manager. The Marketplace Operations Manager will also maintain close relationships with the global CSP, sales operations & order management teams. This role will be EMEA focused and requires attention to detail and ability to multi task and respond to tight deadlines. It is expected that the role will have consistent interaction with sales, channels, finance, deals desk, order processing across the region, as well as with the Global HQ team.

Your Responsibilities

• Work with sales to create private offers for customers in CSP marketplace
• Manage sales processing and work with order support teams to ensure fulfillment of transactions
• Occasionally act as escalation point for private offer requests and issues
• Work with relevant teams to identify root causes and communicate appropriately to internal stakeholders
• Provide subject matter expertise and training to internal team members and partners
• Create and manage sales opportunities in CSP partner portals
• Facilitate introductory calls between sales on shared opportunities, account mapping and other sales engagements.
• Develop reports, dashboards, metrics to measure and understand effectiveness of sales & marketing campaigns, and enablement activities
• Provide and understand program and insights reporting as required to the sales and finance teams
• Support projects and initiatives aligned with functional and company objectives

Requirements:

• Attention to detail and excellent problem solving skills, with a demonstrated ability to self-motivate and follow-through on tasks
• Effective verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations
• Business analysis and functional experience with quantitative, analytical and organizational skills preferred
• Be able to handle stressful situations and respond to tight deadlines
• Demonstrated ability to work in a virtual and matrix environment with an international team
• Proficiency in Microsoft Excel is required; other sales tools like Salesforce.com is preferred.

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