Full-Time Medical Devices Technical Director

Medical Devices Technical Director, Business Assurance, North America develops a profitable and sustainable medical devices business sector within Business Assurance in US and Canada.

Ensures the business sector successfully and sustainably grows operational efficiency and profitability.

Manages all technical documentation reviews and inquiries for SGS Business Assurance Medical Devices business sectors to ensure the quality of the service delivered meets internal, accreditation, and client requirements.

Provides support in the management of client complaints, and internal and external findings.

Management Systems Technical support to ALL SGS Business Assurance Management, staff, clients, and other interested parties as required.

Works effectively in a team environment with sales, auditors, and client service advisors to provide the highest level of support and responsiveness.

Conducts medical devices technical file/documentation reviews, and approves calculations of audit time.

Assists in the training/onboarding of new Product Assessors.

Performs observation/witness technical file review assessments as a part of SGS's continuous qualification process.

Supports the development of the systems, processes, and procedures to deliver the service effectively.

Proactively identifies opportunities to improve efficiencies.

Supports the development of SGS internal, best practices based on standards to drive and ensure value-added auditing by the product assessor team members.

Supports the recruiting and hiring process to ensure the availability of resources in a timely manner.

Supports developing a comprehensive strategic plan to establish a robust revenue pipeline.

Coordinates with the Key Account Specialists (KAS) to ensure technical documentation reviews are scheduled in a timely manner, and a high level of customer service is provided to the clients to expand the business.

Responds to client inquiries on all technical matters regarding SGS-Business Assurance certification /training for standards.

Maintains competence and credentials by taking additional and/or refresher course(s), as necessary.

Supports the team to ensure that operational KPIs (global and local) are met.

Supports to address client complaints about Technical File Reviewers, investigates the root-cause, and takes corrective action.

Identifies key growth initiatives and helps drive the initiatives based on target medical devices market sectors and services to expand the business.

Supports determining the resource requirements (technical, commercial, and operational) to establish and grow the business.

Assists to defines and executing the roadmap to convert strategy into action with key milestones, timelines, and owners to drive business expansion.

Delivers training and supports training material development, conformance with the SGS Global / Local procedures as needed.

Collaborates daily with the other business sectors and functional areas Directors to ensure effective management of resources: client base, technical resources, and reputation in the marketplace to grow the business aggressively.

Partners with the Sales and Marketing teams to define and implement go-to-market strategies, and to develop a robust project pipeline across multiple market segments.

Provides technical advice to sales, marketing, operations, and management as required.

Establishes a winning culture that embraces change, risk-taking, and innovative thinking.

Maintains and develops knowledge and understanding of certification services, standards, regulatory requirements, and client expectations.

Provides commercial support to the department, including input to tender compilation and project/contract coordination.

Adheres to internal standards, policies, and procedures.

Performs other duties as assigned.

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