Full-Time Medical Information Associate

Medical Information Associate (Fluent French Speaking)

PrimeVigilance is seeking a Medical Information Associate to support the Medical Information team in handling initial adverse event and medical information inquiries in English. Responsibilities include:

• Providing approved responses to medical inquiries (healthcare professionals, patients, pharmaceutical clients), including call handling.
• Accurately identifying, documenting, and reporting adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
• Ensuring all medical information inquiries are tracked and fully documented accurately and completely within the Medical Information database.
• Participating in the out-of-hours provision of medical information for clients with a 24/7 enquiry handling service contract.
• Providing management with regular updates regarding project status and metrics concerning inquiries.
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits.

Qualifications

• Life science/biomedical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
• Customer service or call center experience preferred
• Comfortable receiving inquiries by phone
• Ability to perform out-of-hours service if required
• Strong time and issue management, delegation, organization, and multitasking skills with good attention to detail
• Excellent interpersonal and communication skills
• Advanced English skills, both verbal and written

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