Full-Time Medical Information Associate

PrimeVigilance is seeking a Medical Information Associate to support the Medical Information team in handling initial adverse event and medical information inquiries in English.

Responsibilities

• Provide approved responses to medical inquiries (healthcare professionals, patients, pharmaceutical clients), including call handling.
• Accurately identify, document, and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
• Ensure all medical information inquiries are tracked and fully documented accurately and completely within the Medical Information database.
• Participate in the out-of-hours provision of medical information for clients with a 24/7 enquiry handling service.
• Provide management with regular updates on project status and metrics concerning inquiries.
• Assist in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participate in PV inspections or audits.

Requirements

• Life science/biomedical background - healthcare-related degree (chemistry, biology, biotechnology, pharmacy, nursing)
• Customer service or call center experience preferred
• Comfortable receiving inquiries by phone
• Ability to perform out-of-hours service if required
• Time and issue management, delegation, organization, and multitasking skills with good attention to detail
• Strong interpersonal and communication skills
• Advanced English skills, both verbal and written

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