Full-Time Medical Information Associate (Fluent French Speaking)

PrimeVigilance is seeking a Medical Information Associate to support the Medical Information team in handling adverse events and medical information inquiries in English.

Responsibilities:

• Providing approved responses to medical inquiries (healthcare professionals, patients, pharmaceutical clients), including call handling.
• Accurately identifying, documenting, and reporting adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
• Ensuring all medical information inquiries are tracked and fully documented accurately and completely within the Medical Information database.
• Participating in the out-of-hours provision of medical information for clients with a 24/7 enquiry handling service.
• Providing management with regular updates on project status and metrics concerning inquiries.
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and participating actively in PV inspections or audits.

Requirements:

• Life science/biomedical background – healthcare-related degree (chemistry, biology, biotechnology, pharmacy, nursing).
• Customer service or call center experience preferred.
• Comfortable receiving inquiries by phone.
• Ability to perform out-of-hours service (if required).
• Time and issue management, delegation, organization, multitasking, and strong attention to detail.
• Strong interpersonal and communication skills.
• Advanced English skills (both verbal and written).

Why PrimeVigilance

We prioritize diversity, equity, and inclusion, creating an equal opportunities workplace and a human-centric environment.

Why? Because our people are our greatest strength leading to our continued success in improving the lives of those around us.

We offer training and career development opportunities, a strong emphasis on personal and professional growth, a friendly and supportive working environment, the opportunity to work with colleagues worldwide, and English as the company language.

Our core values are quality, integrity & trust, drive & passion, agility & responsiveness, belonging, and collaborative partnerships.

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