Full-Time Medication Management LPN

The Medication Management LPN reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The position involves telephone triage for NM primary and specialty providers. The position is responsible for assisting patients with clinical questions including prescription refills, labs/test results, and urgent conditions over the phone and determining next steps.

The position is responsible for adhering to triage guidelines and protocols and clinical documentation.

• Provide exceptional customer service to consumers which establishes a positive first impression of Northwestern Medicine. Exceed all consumer requests and alert management of issues or concerns that require escalation.
• Appropriately triage telephone inquiries requesting medical services and/or physician referral/appointment to determine level of urgency/acuity and type of physician needed for stated problem.
• Provides clinical advice and follow-up education using established protocols or provider directive.
• Maintain clinical knowledge-base with the ability to recognize urgent clinical situations and demonstrate communication skills necessary to make appropriate physician referrals to potential patients.
• Maintain effective relationships with patient, physicians, management, staff, and other customers.
• Displays excellent verbal and written communication skills.
• Ability to think independently and analytically and provide education to the team.

Required:

• Graduate from an accredited school of nursing.
• Licensed Practical Nurse (Illinois).
• 3-5 years clinical experience (inpatient or ambulatory).

Preferred:

• Prior telephone triage experience.
• Prior contact center experience.
• Experience using EPIC EMR.

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