Full-Time Online Communities Program Specialist

Purpose: The Online Communities Program Specialist is accountable for assisting in the day-to-day operations of The Lingraphica Community programs, providing daily, virtual support group and conversation group sessions for individuals with communication disorders and their care partners.

Essential Duties & Responsibilities:

• Create and launch virtual session events for multiple online communities.
• Monitor and respond to member and facilitator email inquiries.
• Facilitate regular virtual conversation & support group sessions.
• Collaborate with the Online Communities Manager to support program initiatives.
• Represent Lingraphica program offerings with consumers and SLPs.
• Assist with the planning and execution of content for virtual sessions and other member engagement opportunities.
• Identify new relationships and nurture existing relationships with communication disorder organizations, universities, and clinicians.
• Coordinate special virtual events and session offerings throughout our various online communities.
• Create and launch member and facilitator-specific surveys as well as analyzing data to identify trends.

Other Duties & Responsibilities:

• Cross-team collaboration for day-to-day functions and project development.
• Assist with various marketing initiatives & campaigns as needed to promote online community offerings.
• Coordinate with our Digital Marketing Team on social media content creation and the management of our communities’ social media accounts.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Strong organizational skills and the ability to prioritize tasks, demonstrate proactivity, and workload flexibility.
• Strong technological skills, including use of Microsoft Office, Canva, and Zoom.
• Willingness to provide consistent world-class customer service.
• Strong communication skills, including speaking publicly to a large group.
• Possessing a creative mindset and being comfortable thinking outside the box and challenging the status quo.

Education & Experience:

• Associate’s degree in communication sciences & disorders or a related field, or a combination of education and experience, required.
• SLPA certification or some clinical experience with adult populations, preferred.
• Previous engagement or work experience with an aging population and/or the disabled individuals, required.
• Leading or participating in previous support groups (in-person or virtual), required.
• Proficiency with HubSpot, Slack, and forums/community platforms, preferred.
• Social media experience, preferred.
• Public speaking experience, preferred.
• Experience using project management tools, preferred.

Work Environment & Physical Demands:

• Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access.
• Must be able to operate a computer with or without a reasonable accommodation.
• Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings is required 2 times per year.

What is the last date for applying to the job?

Which countries are accepted for this remote job?