Full-Time Patient Access Specialist

The Patient Access Specialist reflects the mission, vision, and values of NMHC. Responsibilities:

• Practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns, and forwards extraordinary issues.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service and exceeds consumer requests.
• Correctly identifies and collects patient demographic information.
• Interacts with hospital departments and physicians offices.
• Reaches out to patients to schedule appointments and performs medical necessity checks.
• Informs patients of financial issues and completes out-of-pocket estimations.
• Provides training and education as needed.
• Manages work schedule efficiently and completes other duties assigned by manager.
• Participates in Quality Assurance reviews.
• Uses effective service recovery skills and adheres to department policies.

Communication and Collaboration:

• Communicates information about physician referrals and insurance.
• Provides a professional environment for communication and resolves operational issues.
• Demonstrates teamwork and communicates effectively.
• Interacts with internal customers to provide excellent support service.

Technology:

• Utilizes online order retrieval systems and verifies insurance eligibility.
• Completes accurate handoff instructions in Epic.
• Uses all computer applications efficiently and runs real time eligibility (RTE).
• Sends quality Epic Messages/Telephone encounters.

Efficiency, Process Improvement, and Business Growth:

• Proactive in preventing issues with patient visits and understands minimum data set requirements.
• Analyzes account activity and suggests improvements to enhance customer service.
• Participates in departmental quality improvement activities.
• Monitors registration and scheduling and adjusts processes as needed.
• Acts as a training resource for new staff.
• Understands that schedule may change to reflect shifting business needs.

Required: High School diploma or equivalent, 2-3 years customer service or medical office experience, proficiency in computer data-entry/typing, and excellent communication skills.

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