Full-Time Patient Access Specialist (Remote)

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients.
• Correctly identifies and collects patient demographic information.
• Performs medical necessity checks as necessary for scheduled services.
• Completes out-of-pocket estimations as requested by patients.
• Completes other duties assigned by manager.

• Communicates information to the patient regarding physician referrals, insurance referrals and consultations.
• Demonstrates teamwork by helping co-workers within and across departments.

• Utilizes multiple online order retrieval systems to verify or print the patients order.
• Verifies insurance eligibility and benefit levels through the use of online tools.
• Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.

• Proactive in preventing issues with patient visit.
• Understands minimum data set required for a complete registration.
• Participates in departmental quality improvement activities.

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to type 40 wpm.

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